When The Phone Rings… A 9-1-1 Dispatcher’s Pain

By Samantha Smith – Armor Up West Virginia

Being a 911 dispatcher is not a job for just anyone.  Multitasking is an absolute must.  Every time the phone rings you never know what will be on the other line.  Dispatchers are all too often over looked and not considered a first responder.  Who do you think sends the first responders?  They don’t magically know where to go.  911 dispatchers are the FIRST ones to offer help or assistance, figuring out where you are when you have no idea and being the calm reassuring voice during your storm.

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Dancing With The Devil…

By Sean Riley – President & Founder Safe Call Now

As I prepare to speak and train the undercover officers around the country, I have to remind myself how challenging their job really is and ask myself…  Do we set them up for failure???

Over the last nine years I’ve had the honor to have an open invitation to speak at The International Association of Undercover Officers conferences nationwide.  Charlie Fuller (my “Bo”) has been a mentor to me and adviser on how to help the undercover officers when life goes bad for them and they require treatment.  Imagine a job where you get paid to drink, lie, drive cool cars and basically do whatever you want?  Not a bad gig… until you come home to the real world and deal with life.

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Trust The Process… Holding Your Boundaries

By Sean Riley – President & Founder Safe Call Now

Overall, first responders are a profession of enablers.  Always have been, always will be.  It is something that is learned and reinforced at the basic academies in all the professions.  Our relationship with the general public is dysfunctional, codependent and enabling. That we can’t change right now but we can change how we interact and treat those within the profession when they need help.

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